Shipping policy

1. Delivery Coverage

Everealm provides delivery services within Singapore, subject to accessibility, logistics availability, and operational requirements.

Everealm reserves the right to decline deliveries to inaccessible, restricted, or unsafe locations.

Additional charges may apply for special delivery arrangements, subject to prior disclosure and agreement.

2. Delivery Scheduling

All deliveries are arranged according to Everealm's operational schedule and logistics availability.

  • Delivery dates and times are estimates unless expressly guaranteed in writing.

  • Everealm reserves the right to reschedule delivery appointments when reasonably necessary.

  • Customers will be notified of material changes to confirmed delivery arrangements.

  • Everealm shall not be responsible for indirect or consequential losses arising from delivery delays to the extent permitted by Singapore law.

Customers are advised not to schedule installation contractors or renovation works based solely on estimated delivery dates.

3. Delivery Charges

Delivery fees, where applicable, will be communicated during checkout or stated in the customer's quotation or invoice.

Additional charges may apply for:

  • Locations requiring special access arrangements.

  • Staircase carrying or additional manpower.

  • Failed deliveries caused by customer unavailability.

  • Incorrect or incomplete delivery addresses.

  • Customer-requested changes after dispatch.

Additional charges will be communicated before the relevant service is performed.

4. Failed Delivery and Redelivery

Customers must ensure that an authorised person is available to receive the goods at the confirmed delivery location.

Where delivery cannot be completed due to circumstances attributable to the customer, Everealm reserves the right to impose reasonable redelivery charges that have been properly disclosed.

Any subsequent delivery will be arranged according to Everealm's available schedule.

5. Delivery Inspection and Acknowledgment

Customers are strongly encouraged to inspect all products upon receipt.

Any visible damage, incorrect items, or missing products should be reported to Everealm as soon as reasonably practicable.

Delivery acknowledgment confirms receipt of the goods but does not waive statutory rights relating to concealed defects or non-conforming products.

Everealm reserves the right to review delivery records, photographs, and other supporting evidence when assessing claims.

6. Responsibility After Delivery

Upon delivery to the customer or their authorised representative, responsibility for proper handling, storage, and protection of the products passes to the customer, subject to applicable law.

Everealm shall not be responsible for damage subsequently caused by:

  • Improper handling or storage.

  • Renovation works.

  • Third-party contractors.

  • Accidental damage or misuse.

  • Unauthorised modifications.

  • Improper installation by independent parties.

This does not exclude liability for defects or damage attributable to Everealm.

7. Installation and Site Accessibility

Unless expressly agreed in writing, delivery does not include installation, dismantling, electrical work, plumbing, gas connection, cabinetry modifications, or removal of existing appliances.

Customers are responsible for ensuring that delivery locations are safe, accessible, and suitable for receiving the products.

Everealm reserves the right to refuse or postpone delivery where site conditions present safety risks or prevent reasonable access.

8. Customer-Requested Postponement

Delivery postponements and changes are subject to Everealm's approval and scheduling availability.

Requests made after dispatch may incur additional logistics charges.

Everealm reserves the right to impose reasonable storage or handling charges for extended postponements where these charges have been disclosed and agreed in advance.

9. Third-Party Delivery Services

Everealm may appoint third-party logistics providers to fulfil deliveries.

Delivery arrangements may be affected by traffic conditions, weather, manpower availability, and other circumstances beyond Everealm's reasonable control.

Everealm shall not be liable for indirect or consequential losses arising from such disruptions to the extent permitted by law.

10. Limitation of Liability

To the fullest extent permitted by Singapore law, Everealm shall not be liable for indirect, incidental, or consequential losses arising from delivery delays or disruptions, including contractor charges, renovation delays, loss of income, or other related expenses.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded.

11. Policy Amendments

Everealm reserves the right to update this policy at any time.

Updated terms will apply prospectively and will not override previously agreed purchase terms unless legally permitted.

12. Governing Law

This Shipping & Delivery Policy is governed by the laws of Singapore.

All disputes shall be handled in accordance with applicable Singapore laws.